Future Analytics Project
This project explored the pain points NHS staff experience with Microsoft 365 systems as well as addressing wider workforce challenges across the NHS. Through targeted User Research workshops, we uncovered key pain points and use cases, shaping a set of initiatives designed to enhance user experience and efficiency.
The Challenge
NHS staff face usability and workflow barriers in NHSmail / M365 ecosystems, impacting workflows, productivity, and communication.
Target Audience
NHS staff across all roles: Clinical, security, administrative, IT, and business operations.
The Solution
Identified core challenges through research; Developed targeted initiatives and KPIs; Proposed two MVP dashboards; Outlined a data integration strategy for future analytics.
User Research Approach
The roadmap to actionable insights
Defining Research Goals & Preparing for Workshops
Reviewed problem statements to define focus; formulated targeted usability questions; created intro scripts and a structured MURAL board with precise timings.
Participant Recruitment & Preparation
Targeted diverse NHS roles; secured participant lists with partners; sent pre-workshop surveys; scheduled 12 one-hour workshops (6 on M365, 6 on wider initiatives).
Facilitating Workshops
Structured 1-minute individual/3-minute group discussion cycles; utilized Microsoft Copilot for real-time note-taking; personally facilitated all sessions.
Analysing & Synthesising Findings
Consolidated outputs and survey data; enriched insights via Copilot scripts; applied affinity diagramming; validated findings against the M365 data lake.
Delivering Insights & Impact
Synthesised findings into 12 KPIs and touchpoints; proposed 3 targeted actions; delivered evidence-based recommendations to senior leadership.
Validation & Presentation
Gathered data from the NHS's Microsoft Data Lake to validate workshop findings. Helped design a user-focused Power BI dashboard to make insights accessible, actionable, and transparent across the programme.
